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email the chairman, maybe @Howard had this idea.
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Not exactly the same but I had an issue with my number being cloned and the phone company (three in this case) were absolutely fucking useless and eager to divorce themselves from any issues.
fussballclub
aggi
@dubtap
Someone appears to have obtained some phones from O2 using my wife's details and even after a couple of hours on the phone providing all details two weeks ago and getting a case reference from them, and the fact she's been an O2 customer for about 10 years, they seem to be continuing along the enforcement/default/trash your credit rating path and haven't contacted her as promised with their investigations team.
Anyone else had something like this happen to them? Is this going to be a Kafka-esque nightmare?