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That’s very shit.
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Apparently there's a £60 charge and it was replaced with a standard steel bolt!
Brooks list the replacement part as BMP185 and state that: "This zinc plated Tension Pin Assembly is turned by an allen key and is used on the following TITANIUM models:- - Team Professional Titanium - B17 Titanium - Swift Titanium":
https://www.brooksengland.com/en_uk/tension-pin-nut-assembly-60-mm-bmp-185.html
(Only the Swallow titanium saddle actually uses a titanium tension bolt).It is not clear from the photograph but if the replacement tension pin does not use an allen key for adjustment, then the technician has fitted the incorrect part (perhaps as a fudge, because BMP185 is listed as out of stock on their website). In which case I would get back in touch with Brooks and request a correct replacement.
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sbbohr
Nick_S
@coventry_eagle
Customer came in with a broken Brooks Swallow Titanium, snapped tension bolt at the neck, told him to get it sorted by Brooks.
Apparently there's a £60 charge and it was replaced with a standard steel bolt!
What the ?!?!?!
Photo was taken with permission of owner.
Please discuss (disgust?)...
Edit: Swallow not Swift as pointed out by Nick!
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