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so fuck knows what the “we can’t see it until the courier attempts delivery” bollocks was about
Exactly what it says. Royal mail signed for is only tracked at the sending point and the delivery point. I've just been through exactly this with a customer who has been waiting a week for his slam cover. The same day, another one got delivered next day on the same 2nd class service. SJSC are absolutely correct in stating that Royal mail deliveries are all over the place, and everybody is in the same boat.
It just arrived, via Royal Mail, so fuck knows what the “we can’t see it until the courier attempts delivery” bollocks was about.