I'm thinking they didn't refund through Paypal properly and instead just directly sent you the (net) money they received from you after PayPal fees. How does the monies received transaction appear in your PayPal activity?
Both say 500euro and it's the original payment seemingly refunded. The issue is obviously the exchange rate I got my sums slightly wrong (have edited) but I've lost over £25 which seems unfair given the circumstances
It's annoying but I'm not sure how unfair.
Unless Paypal gave you an artificially shitty exchange rate to make a few quid, which I think they do unless you select the bit that says use the proper visa rate
I'm thinking they didn't refund through Paypal properly and instead just directly sent you the (net) money they received from you after PayPal fees. How does the monies received transaction appear in your PayPal activity?