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this has absolutley nothing to do Cannnondale
CSG and Cannondale are both owned by Dorel, so it's either Dorel not supporting Cannondale or it's Cannondale either not knowing or not caring that their distributor doesn't give a shit about end users. To an end user, the distinction is meaningless; bad support reflects badly on the brand, nobody gives a fuck which scumbag private equity company is ultimately pulling the strings.
gbj_tester
A lot of people seem to have beef with Cannondale warranty/afterslales - As far as I'm aware this has absolutley nothing to do Cannnondale, it is CSG who your beef lies with.
Juyst an FYI.