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It's easy to tag stuff in Gmail. Usually with orders or anything I need todo I just star them and when they arrive or I've paid the bill or whatever it is, I unstar them and archive. I have a good memory for some things but pissy little tasks is not one of them. I also use Google's Task list a lot for work and private life.
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just adding stuff from right click menu on mac = excellent
set up gmail forwarding to auto-add specific emails with tracking numbers = seamless.
Oh yeah, so mine was 5 days but that includes a bank holiday weekend so that's pretty good. I think my order before that was a little bit slower but I know everything's fucked up at the moment and my normal habit is to order stuff and forget about it and it arrives when it arrives. I just keep a list of open orders in an email folder and check it now and then to tick off stuff that's arrived.