• I hate to reason that this makes sense on some level, but it does to me. Serco have huge call centres & call handling staff geared up for quickly taking on new contracts. Imagine trying to establish this from scratch via a new company, or within the NHS itself, at this point in time.

  • Serco also have a history of committing fraud while delivering on state contracts. On that basis, I’d say they are uniquely poorly placed to deliver on something as important as this.

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