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This is the other one https://www.scottishmountaingear.com/
This is the other one https://www.scottishmountaingear.com/
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Gregory
skinny
I've never used the Patagonia service myself, but in the UK, the are 2 repair shops that pretty much all outdoor brands use. Can't remember one, but the other is LSR. Lancashire sports repairs. Something like a zip on a waterproof, the dry cleaners will defo not do a great job, if they even agree to do it, and they almost certainly won't source an aquaguard zip. And no seam taping. If you want it waterproof don't let them.. zipper on your trousers, just fine...
If patagonia received your jacket, and decided that is was a fault and not just wear and tear, they will send it to LSA on your behalf. They don't do it themselves. No one does really. Tents, sleeping bags, waterproofs, down clothing, backpacks... They do all tech gear, and are total specialist, authorised by the big guns like goretex, event etc etc. I have had repairs done by LSA via Berghaus warranty, and they are pros.
They always have a fairly long turnaround time, but always nice to repair an otherwise usable item.
Not really a great answer to your question, but maybe useful when the zipper on your £600 down sleeping bag needs attention...