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I've never used the Patagonia service myself, but in the UK, the are 2 repair shops that pretty much all outdoor brands use. Can't remember one, but the other is LSR. Lancashire sports repairs. Something like a zip on a waterproof, the dry cleaners will defo not do a great job, if they even agree to do it, and they almost certainly won't source an aquaguard zip. And no seam taping. If you want it waterproof don't let them.. zipper on your trousers, just fine...
If patagonia received your jacket, and decided that is was a fault and not just wear and tear, they will send it to LSA on your behalf. They don't do it themselves. No one does really. Tents, sleeping bags, waterproofs, down clothing, backpacks... They do all tech gear, and are total specialist, authorised by the big guns like goretex, event etc etc. I have had repairs done by LSA via Berghaus warranty, and they are pros.
They always have a fairly long turnaround time, but always nice to repair an otherwise usable item.
Not really a great answer to your question, but maybe useful when the zipper on your £600 down sleeping bag needs attention...
whatfriends-
This is the other one https://www.scottishmountaingear.com/
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Yes, I know about them and SMG.
I have used the Patagonia service several times, all with old pieces purchased on eBay for £20 or so. You pay postage to a UK address and then it is sent to a repair centre in Portugal. The quality of the repairs there is very high.
I don’t normally support brands much but you have to respect a company like that standing behind its products forever, even if they’re as old as the wearer and full of holes.
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That’s too bad, in the US Patagonia have a mobile repair van that does events and a few stores have in house repair and then there are are big repair centers in Utah (I think?) and NYC.
Arcteryx pissed me off because (in the US at least) they have warranties brought to a store, then mailed to Canada to be check out, then mailed to the US third party to be repaired, then mailed back to Canada, then mailed to you. Total waste of resources.
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Will try sending them an email! Thanks for the great tip
Gregory
platypus
Eeyorecore
frankohara
@platypus have you ever used the repair service?? Do they have authorized workshops in UK/EU or postage is needed? The YKK aquaguard zip to my favourite parka just gave up and I was wondering whether I should chase the unicorn (or let my local dry-cleaner do a bodge)