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I hate to reason that this makes sense on some level, but it does to me. Serco have huge call centres & call handling staff geared up for quickly taking on new contracts. Imagine trying to establish this from scratch via a new company, or within the NHS itself, at this point in time.
rhb-
Some people are arguing councils have call centres and could do this work in a distributed way: https://www.theguardian.com/society/2020/may/05/private-covid-19-tracing-disaster-councils
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Serco also have a history of committing fraud while delivering on state contracts. On that basis, I’d say they are uniquely poorly placed to deliver on something as important as this.
jellybaby
Eejit
Serco are apparently in pole position to win the contract.
https://www.theguardian.com/business/2020/may/04/uk-government-using-crisis-to-transfer-nhs-duties-to-private-sector