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It was the Parcelforce person saying it hadn’t been handed to them by Royal Mail (or something) that confuses me. It sounded like it had wandered its way into the RM system, but when I asked if that meant it might just be delivered by RM, they said I should make a claim!
Edit: ha! The seller has been on to Parcelforce who said there are massive delays at the depot and the parcel has just left today. Tracking update. Phew! And fair play to the seller who has been super helpful so far.
AlexD
There's a huge delay on imports atm-I waited about 3 weeks for a parcel from Holland and I think stuff round the country has variable delays depending on how each delivery office or hub is coping. Probably just sitting in a warehouse somewhere waiting for backlogs to clear...