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If you call after, it's probably worth reaffirming anything else mentioned on that call over email after too.
So, call then email would work better.
May sound stupid but I have some sympathy for Loretta, who has been put in an impossible situation - her client asking her to collect arrears which the evidence she has show are not owed, but said client refusing to accept that.
Dammit
If you call after, it's probably worth reaffirming anything else mentioned on that call over email after too.