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If you call after, it's probably worth reaffirming anything else mentioned on that call over email after too.
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RE records of correspondence, it might be something that the hypothetical buyer of your flat is interested in. I'd keep it.
I know it has no legal basis whatsoever but if you do communicate with the solicitors (personally I wouldn't) I'd state that you consider the matter closed and will interpret no further correspondence from them as confirmation of that.
Then wait to see what ends up on your service charge account.
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Quite possibly because I'm a moron I'd be (in some ways) welcome going to court
I think should you end up going to court there MAY be an obligation for you to share details of any disputes should you decide to sell the flat during this period. I second what @t-v says to get some legal advice. As someone who has been through a similar thing with an even less well defined issue (for me, I was taken to court for owning dogs when my lease does not prohibit the keeping of dogs) and it STILL made my life a misery for six months. I wish I'd got legal advice before charging in. These things have a way of becoming incredibly sticky and complex even if your view on it is that it's simple.
Hopefully no-one will jump down my throat for this post, been a bit wary about posting after my last one.
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NotThamesWater
Howard
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@Dammit
Quite possibly because I'm a moron I'd be (in some ways) welcome going to court, which takes the fear out of it for me.
Thanks for the advice, I'll email them. Out of courtesy I'd like to all the person I've been dealing with simply to follow up on the email - bad idea?
If they do send more correspondence, should I forward it to the managing agent, the board of directors, or just bin it?