EasyJet refunds

My flight to Spain next week has been cancelled. No surprise of course. I was using up the last of my leave so I don’t want a voucher or to rebook as god only knows when we will be able to fly safely again.
The options available on line are rebook or voucher. To get a refund you have to phone customer services. The message says they are very busy and to save the bother of wasting time hanging on in a long queue they are going to cut me off (paraphrasing somewhat). Any idea how to get past this to actually speak to someone?

My experience with Easyjet is you've just got to suck it up and stay on hold. Likely get disconnected and then have to call back again. Always a painful experience.

i spent a morning calling back every 10 minutes. i got through eventually and got a refund with no quibbles. refund hasn't actually arrived yet though.

If you press option 1 the call gets terminated. I guess other options you may get connected. The law states they have to refund within 7 days. If they can pay Stelios his £70m dividend, they can pay you.

In the T&Cs of my easyjet flight I get 12 months to claim the refund, so Im going to wait a bit for the rush to calm down. Also keep an eye on the cost of calling, it charges up to 13p a minute, I worked out that because I had snagged a super cheap flight it would only take 6 hours of hold to end up costing more than the flight.

Well there you go...
I got the email cancelling the flight. It is clear from everywhere that you must phone customer services for a refund. I have spent the last 2 days trying to get through.
Today I get through (a waiting for 40 minutes after getting through the first message) and am told there is a web-form that I can complete. I say I have not seen a webform. It turns out that this webform only becomes available once there is less than 7 days to the cancelled flight, irrespective of when the flight is cancelled. Now I have to wait until next week to complete the form since neither the call centre person nor I have access until the date passes.
I really want to throw my toys out with the call centre person but she didn't design the system, she doesn't design the process and she's been taking calls for a month now from people in exactly the same position as me. Bloody hell, who'd do that job at the moment out of choice.
At least now I know how to process the refund without calling customer services but they could cut down on a lot of frustration by improving communications and instructions on the site and making it so complex to get a refund.

That is good to know thanks.
Ill keep my eye out, I was supposed to fly next week.

I followed a prompt through the EasyJet App for a refund. This was about 4 weeks ago. I still haven’t received a refund. Tbh I forgot about it until I saw this thread. I guess I should log into the app and see what it says.

28 days it says to process the refund even though legally I think they have 7