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I would of recorded all correspondence with solicitors.
Just wait there final action and said it by email. You’ve offered to pay without prejudice as to save costs and resolve the matter. They said no. Afayk your up to date records suggests so. So wait for your letter before action detailing the breach of conduct you’ve had. I’d like to know this trumping of agreement came from
~£320 or so. It's more the principle of the thing, and being told by the managing agent "I think you should pay something, I just do" when asked to justify why I should pay anything at all for his accounting error. To be clear, I am absolutely 100% not in arrears.
The solicitor has admitted that the managing agent can't justify why he thinks I owe them money.