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spotter
A case of "we didn't bother then" rather than "you have 3 seconds to run down the steps" the local RM van postie is really good at that. Not the regular one, he always waits and is happy to have a chat.
As you say probably super busy, maybe UPS is reducing targets so people don't have to make things up, but I'm not sure.
All Saints now tells everybody deliveries take longer, but they use DPD.