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Regarding this, has anyone got a copy of a good returns policy? After all, there is no obligation to accept a return or offer a refund unless the item is faulty right? Tried to write one up for the shop I work in but couldn’t get the wording right and wanted to make sure it was in line with rules and legislation etc. Basically, no returns unless we’re legally obliged to.
TM
Have you not had people buying bike parts off you then returning them (brand new unused) the week after?
I've seen it happening at my office when people need the parts immediately so they pop down a LBS. They fix their bikes then order the same parts online for 40% less, then return them to the LBS.
Naughty naughty!