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Have you not had people buying bike parts off you then returning them (brand new unused) the week after?
I've seen it happening at my office when people need the parts immediately so they pop down a LBS. They fix their bikes then order the same parts online for 40% less, then return them to the LBS.
Naughty naughty!
Vince-
I've seen it happening at my office when people need the parts immediately so they pop down a LBS. They fix their bikes then order the same parts online for 40% less, then return them to the LBS.
I declined it as the code I wrote on the book does not match and clearly been tampered with.
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Strangely not yet but I'm not surprised people actually do this.
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Regarding this, has anyone got a copy of a good returns policy? After all, there is no obligation to accept a return or offer a refund unless the item is faulty right? Tried to write one up for the shop I work in but couldn’t get the wording right and wanted to make sure it was in line with rules and legislation etc. Basically, no returns unless we’re legally obliged to.
edscoble
coventry_eagle
TM
Self entitled middle class prick who I released the bike without talking payment cos 'I forgot my wallet and REALLY need the bike' popped in to make it right today, AFTER 3 WEEKS!
'£36 for a new tyre, tube and fitting? You're too expensive. How much is the labour? £15? How long is that for, 2 and a half hours? 2 hours?'
It's a new rear tire and tube for a child carrier trike with internal gear hub.
I replied, 'Our rate is £40/hour'.
'You are charging too much, that's why your shop is empty'
We're fully booked I replied.
Had he not came in with his little kid, I would have personally shown him out of the door and asked him not to return.
AND if you're on here, go do one...