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Zen had a good rep 15 years ago. Guess they've maintained it. Maybe because they're off the 'big guys' consumer radar so they've not grown too fast to outstrip their service levels?
hippy-
Zen, Purple and Demon are the services that I remember being good.
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Yes I was with zen about 15 years ago too as it happens. Not sure why I left them tbh... they were more of a small business provider then that didn’t do much household broadband. they seem same as then but with a much better consumer facing end to the business.
Stonehedge
DanM
Just switched from plusnet to zen. Plusnet were terrible to deal with - a small good company a few years ago that has now expanded way beyond what they can manage. They take 30-45 mins to answer the phone, pass you around three diff departments, can’t fix your problem, randomly cut you off and then when they reconnect you they extend your contract for 2 years without asking you (really), and took 3 months to connect me when I first moved here.
Zen on the other hand are amazing. You get through to someone (quickly) who actually knows what they are talking about. My switch was flawless. Now have much faster broadband for same price and the router is far better - reach in my house is now useful rather than useless. The difference is night and day.