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Just switched from plusnet to zen. Plusnet were terrible to deal with - a small good company a few years ago that has now expanded way beyond what they can manage. They take 30-45 mins to answer the phone, pass you around three diff departments, can’t fix your problem, randomly cut you off and then when they reconnect you they extend your contract for 2 years without asking you (really), and took 3 months to connect me when I first moved here.
Zen on the other hand are amazing. You get through to someone (quickly) who actually knows what they are talking about. My switch was flawless. Now have much faster broadband for same price and the router is far better - reach in my house is now useful rather than useless. The difference is night and day.
DanM-
Zen had a good rep 15 years ago. Guess they've maintained it. Maybe because they're off the 'big guys' consumer radar so they've not grown too fast to outstrip their service levels?
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+1 for Zen. My exp is the same as DanM's. Always up, always someone on the phone who can answer any questions. Once, when BT Openreach screwed up, the Zen tech support guy advised me on the qt how best to get it put right quickly, by passing on the private email of BT's general manager. Openreach oppo was round next day to fix it (and completely unapologetic, I might add).
hippy
HarmanMogul
Right I am gonna call both Plusnet and Zen tomorrow to see which of the 1st person I speak to sound more friendly and go from there... I am that shallow... 😅