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Which is why I really like O2 before they got eaten by Sky... they were awesome. I am with them on my mobile and my bill keeps going down, now I pay £7 a month... give it another couple of years, they might just charge me nothing.
ExTra-
Fuck O2. I still need to SAR them for the LOLs.
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There used to be a broadband provider called Be!. They had a good product (fastest in UK at the time and excellent customer service.
The current leader in customer service for ISPs is Hyperoptic which turns out to be owned by the same guy as Be! which surely isn't a coincidence.
hippy
Stonehedge
Anecdotally the product is really good for most users. The problems start if something goes wrong. We found one person who had been left without internet for two months!
Internet service provision is subject to so many external and internal (to the customer premises) problems that every ISP has its horror stories, hence why good customer services is the key.