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hippy
I have no problem with Virgin. Have no doubt they have lots of happy customers but I can only go by the data that is available.
We're spending a lot of money and causing disruption to our leaseholders with this work so want to make sure that they get a good service and all we can base that on is customer feedback.
Was just about to share the survey results we had from 600 virgin customers but realised I shouldn't because it's under license.
To give you a flavour of public opinion, their trustpilot is enlightening. 1.2/5 out of 15,000 reviews.
https://uk.trustpilot.com/review/www.virginmedia.com