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Anecdotally the product is really good for most users. The problems start if something goes wrong. We found one person who had been left without internet for two months!
Internet service provision is subject to so many external and internal (to the customer premises) problems that every ISP has its horror stories, hence why good customer services is the key.
Stonehedge
ExTra
Like many of you, I have been doing non stop online meetings since last week. My boss is the only one who uses Virgins and he pays for the full package with sport channels etc. His conneciton sucks.