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Like many of you, I have been doing non stop online meetings since last week. My boss is the only one who uses Virgins and he pays for the full package with sport channels etc. His conneciton sucks.
ExTra-
Anecdotally the product is really good for most users. The problems start if something goes wrong. We found one person who had been left without internet for two months!
Internet service provision is subject to so many external and internal (to the customer premises) problems that every ISP has its horror stories, hence why good customer services is the key.
Stonehedge
I have no problem with Virgin. Have no doubt they have lots of happy customers but I can only go by the data that is available.
We're spending a lot of money and causing disruption to our leaseholders with this work so want to make sure that they get a good service and all we can base that on is customer feedback.
Was just about to share the survey results we had from 600 virgin customers but realised I shouldn't because it's under license.
To give you a flavour of public opinion, their trustpilot is enlightening. 1.2/5 out of 15,000 reviews.
https://uk.trustpilot.com/review/www.virginmedia.com