Broadband Internet & ISP Recommendations?

Apparently so. That's what the openreach engineer said anyway.

Something changed in the exchange and the local cabinet. Only one had been done

I wish I could! But it has taken me three years to get this far with various wayleave problems.

Personally I'm looking forward to the day that 5g broadband is more available.

Right I am gonna call both Plusnet and Zen tomorrow to see which of the 1st person I speak to sound more friendly and go from there... I am that shallow... 😅

I used to love “cant you just flick a switch?” Yeah it’s that fucking easy that’s why you haven’t had Broadband for two weeks because someone didn’t think to just flick a switch. Ok Flicking a switch now has that worked?

Sorry having flashbacks

Switching service providers on broadband is a fucking nightmare of Byzantine regulations because OFCOM come into play and providers have to work on Chinese whispers to coordinate handing over the service.

You'll probably notice quite a difference in regional accents :D

Sheffield vs Manchester. Who is friendliest? We find out tomorrow!

Ohhhhh.... now you are putting me on the spot! What if they have staff who have moved from the south or Scotland? 😜

Didn't get a chance to call, guess I am probably stuck with Sky now with the country is in as good as lockdown...

Guess morally I don't agree with Sky,but at least they have been realiable...

I can't change even if I wanted to - Plusnet wait time is 3 months... I bet everyone else is about the same... Boo SKY!!! BOO!!

and Zen told me normally the takeover takes 10-15 days but they don't know how long it would take until I have placed the order. When I told them I am not comfortable with not knowing if it'd be 15 days or 3 months and worried about Sky might just cut me off, they told me DONT WORRY, it'd be fine...

Should I stay put?

and Sky is refusing to answer their calls...

<pedantry>probably not refusing, just overwhelmed due to staff sickness</pedantry>

I take back what I said, they just put a blanket message to scare people off, my wait time was 1 min and she was definitely not busy... even she admitted herself... but even changing package within Sky would still require an engineer to go out, so I will just have to stay put for the time being...

I wonder what they need to send an engineer out for?

To physically swap some cables from point A to point B. I mean I have no reason to believe Sky was lying to me as if I were to upgrade, they would effeivtly tie me up with them for another 18 months... Who knows?

Really? Mine hardly ever seems to have issues and when I've called their support (normally to hassle them for cheaper bills) I've got some nice people.

https://www.which.co.uk/news/2019/08/best-and-worst-brands-for-customer-service-in-2019/

We did a market appraisal before choosing a supplier for our building. I've never been a customer but the Which? report is pretty damning and when we approached people directly who are current customers 7/10 rated their customer service experience as 1/5.

I have no personal experience with their consumer product though. They're actually pretty shit hot for corporate fiber.

"When given a list of adjectives, people were most likely to choose ‘successful’ and ‘greedy’ for Virgin Media."

"Successful" is their worst review?!

That's a much better review for an ISP than "broken", "unresponsive", "Slow!" etc.

I didn't read that link, sorry. We used the actual reports rather than the summary. Not sure what they mean there.

From memory, high renewal costs and extensive outages were the two biggest complaints.

They might be on the spendy side but I've got their full package (ooh nurse) and they're miles better than Sky was. Maybe they have an ADSL business that's shittier or something. Their cable service rocks.

I have no problem with Virgin. Have no doubt they have lots of happy customers but I can only go by the data that is available.

We're spending a lot of money and causing disruption to our leaseholders with this work so want to make sure that they get a good service and all we can base that on is customer feedback.

Was just about to share the survey results we had from 600 virgin customers but realised I shouldn't because it's under license.

To give you a flavour of public opinion, their trustpilot is enlightening. 1.2/5 out of 15,000 reviews.

https://uk.trustpilot.com/review/www.virginmedia.com

Like many of you, I have been doing non stop online meetings since last week. My boss is the only one who uses Virgins and he pays for the full package with sport channels etc. His conneciton sucks.

Anecdotally the product is really good for most users. The problems start if something goes wrong. We found one person who had been left without internet for two months!

Internet service provision is subject to so many external and internal (to the customer premises) problems that every ISP has its horror stories, hence why good customer services is the key.

Yeah, anecdote !=data.

All those reviews are definitely from Brexit voters though. :P

Which is why I really like O2 before they got eaten by Sky... they were awesome. I am with them on my mobile and my bill keeps going down, now I pay £7 a month... give it another couple of years, they might just charge me nothing.

Fuck O2. I still need to SAR them for the LOLs.