• "When given a list of adjectives, people were most likely to choose ‘successful’ and ‘greedy’ for Virgin Media."

    "Successful" is their worst review?!

    That's a much better review for an ISP than "broken", "unresponsive", "Slow!" etc.

  • I didn't read that link, sorry. We used the actual reports rather than the summary. Not sure what they mean there.

    From memory, high renewal costs and extensive outages were the two biggest complaints.

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