We did a market appraisal before choosing a supplier for our building. I've never been a customer but the Which? report is pretty damning and when we approached people directly who are current customers 7/10 rated their customer service experience as 1/5.
I have no personal experience with their consumer product though. They're actually pretty shit hot for corporate fiber.
https://www.which.co.uk/news/2019/08/best-and-worst-brands-for-customer-service-in-2019/
We did a market appraisal before choosing a supplier for our building. I've never been a customer but the Which? report is pretty damning and when we approached people directly who are current customers 7/10 rated their customer service experience as 1/5.
I have no personal experience with their consumer product though. They're actually pretty shit hot for corporate fiber.