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With the PO migration, we lost connection. Someone hadn't done it properly in the exchange. We were without a connection for a couple of days.
Plusnet sent an engineer round twice, the first time needed another visit with three engineers to replace the copper wire from the pole to the house.
Second one was due to my router being faulty.
doubleodavey
ExTra
Can I ask what sort of issues you had that you needed to call them?
TBH, I am a bit anxious to switch now as I WFH for the foreseeable and my job is digital learning so... but if I don’t do it now, I’d be stuck with Sky until next summer with another ridiculous piece increase this time next year... so will have to...