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Can I ask what sort of issues you had that you needed to call them?
TBH, I am a bit anxious to switch now as I WFH for the foreseeable and my job is digital learning so... but if I don’t do it now, I’d be stuck with Sky until next summer with another ridiculous piece increase this time next year... so will have to...
ExTra-
Try zen internet.
Think we pay £37 a month for fibre broadband and a landline, tops out at 40mbps, which is more than enough for two in a flat.
Customer service is good and we’ve had no issues with it in the year or so we’ve had it.. -
With the PO migration, we lost connection. Someone hadn't done it properly in the exchange. We were without a connection for a couple of days.
Plusnet sent an engineer round twice, the first time needed another visit with three engineers to replace the copper wire from the pole to the house.
Second one was due to my router being faulty.
cornelius_blackfoot
doubleodavey
I was with Plusnet and rate them.
I changed to save a bit of money, I am now with the Post Office.
Plusnet tech support was very good