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Can I ask what sort of issues you had that you needed to call them?
TBH, I am a bit anxious to switch now as I WFH for the foreseeable and my job is digital learning so... but if I don’t do it now, I’d be stuck with Sky until next summer with another ridiculous piece increase this time next year... so will have to...
I was with Plusnet and rate them.
I changed to save a bit of money, I am now with the Post Office.
Plusnet tech support was very good