London bike shops closing

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roadwarrior

Hey,

I work in two bike shops in London - It's actually been pretty busy last week, and as the shops are going to be staying open until told otherwise (could be days, a week who knows) How can we change our setup to protect staff and still maintain service? - Unfortunately we had lots of customers coming in with coughs/colds, kids running around touching everything like usual, customers not distancing themselves from staff etc. People trying on clothes then not buying and putting them back on display

Counter service? I.e block off the majority of shop and get customers requests for them.
Appointment basis/click and collect for bike sales? We can have them ready to go to minimise time spent in store
Bike fitting? hows that going to work (though demand is reduced obvs)

Any ideas?

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onyerbike in reply to @roadwarrior

Anything that can be done in support (other than patronage, I'm getting all my odd jobs done by Hub Velo over next week or so) be interested to hear.

I think it's mad that Westfield is still open but I want bike shops not to close...
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BrickMan in reply to @roadwarrior

At our place we have put up the dog fence, a free standing mesh thing to stop the dog constantly going out the door (she's now learned to stay in), keeps customers at the front and stops then wandering about. Anyone with symptoms or didn't want to come in has been asked to stay outside and knock on window.
Work's so far and no complaints.
Workshop is mobbed, going in 2 hours early to try and keep on top of it
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edscoble in reply to @roadwarrior

Counter service? I.e block off the majority of shop and get customers requests for them.

Appointment basis/click and collect for bike sales? We can have them ready to go to minimise time spent in store.

condone off area that's not necessary, do walk-in only to ensure that there's less customer bike in the shop.
ask customer to put bike on a stand so we can inspect it, once service completed, put tag on it and not to be touched for 24 hours, hand back with glove when collected.

Sales wise, it gonna be slow, servicing will be busy.

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