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Same here. I ordered some rims from Light Bicycle. They let me know they'd be delayed due to C19 lock down, let me know they'd started making them, and then contacted me to say one had failed QC checks so they were making a replacement pair. Haven't got them yet, but the communication has been first class.
Brommers-
and then contacted me to say one had failed QC checks so they were making a replacement pair
That is refreshingly transparent. I got a wheelset (well, rims, really) from them last year, had a really good experience dealing with them too. They were comparatively quick, better than average at understanding and answering questions, and the final product was exactly what I wanted. They've been performing very well so far too, I'll let my will executors let you know if they do unexpectedly explode ;)
Btw, 'understanding and answering questions' is not even targeted at their knowledge of English, but their reading comprehension. I've found that it is insane how bad some sales people are at just reading what is there, and answering the actual question (and answering all of the actual questions). One British company providing customised sports kit for example stood out as the peak of a negative experience - you'd ask them about two things, they'd answer one of them, but really badly / ambiguously / missing the point... LB on the other hand were pretty to the point, made sure they had understood everything correctly, provided sample images, etc. etc. In that sense, definitely exemplary. Though obviously that is the experience of one single customer with one single purchase!
SwissChap
I ordered a pair of Farsports wheels on January 17th. The previous pair I bought from them (last year) took exactly 3 weeks from order to delivery. A week or so later Covid started properly kicking off in China. They emailed me in early Feb to let me know they would be delayed...
Finally shipped from China on March 3rd via Hong Kong, they are now in Germany so hopefully won’t be more than another few days.
I’m actually quite surprised and impressed that the wheels have been built and shipped at all, let alone so quickly, given how messed up everything is right now. Also the communication I’ve had from Farsports has been excellent. I’m looking forward to getting my new wheels soon.
Just thought I would post this in case anyone else is in a similar position. When I placed the order it looked like the virus was no big deal, it was literally 2 or 3 days later that the first cases appeared outside China and the scale of the outbreak began to be recognised. Obviously there are far more important things than new bike wheels!