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What's your knowledge on consumer rights? Before I delve to google.
They've rescined their offer. Well they wont say so, but refuse to answer my questions.
Moving forward. I want them to replace it, as it's not robuts.
However, they want me to send it back for 'diagnostics'. (I can't see why it needs diagnostics to see the pins snapped) before they commit to a resoloution. I want them to just give me a solution now. Ie. we will replace it, send it back and we will send another.
Am I being unfair? I don't really want to send it back, for (12 working day) + corona time, without a solution first.
skinny-
What's your knowledge on consumer rights?
Skimpy. The relevant UK law will apply given that the Brussels Convention would still apply, so you'd be looking at the Consumer Rights Act 2015 (which gives effect to a 2014 EU directive in any event). I think you'd need to look at section 23 of the 2015 Act, which covers rights of repair and replacement.
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They are being cunts
Did they just say “ it’s not a design flaw you are just ham-fisted ?”
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In the UK the usual thing is whether the goods are of a reasonable quality. If you've used it in some way that is unreasonable (riding across Antarctica in winter for example) then you might be screwed but if it's riding within normal boundaries, they'll struggle to argue. There's also a European Small Claims court which you could hurry up and threaten them with if you bought direct. I'd imagine a UK court would be happy to order them to pay you.
Brommers
Howard
atz
Sounds like the mincing passive-agressive whinging I got for calling them out when they decided that, unlike every other company in the known Universe, they couldn't deliver my order to Switzerland. Buch'a'cunts. Fuck 'em.