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Ta! Was a battle but glad I could figure it out. I spent a lot of time looking in the shifter but really I should've looked at the arm first - that would have saved myself a lot of stress & time.
Went out & tested it this afternoon & it worked perfectly. Rode to four different supermarkets, all of them nearly cleared out of essential foods. Bonkers.
Looks like I'm going to be WFH until further notice, so going to need to get out on the bike at lunch times more otherwise I'll go completely insane. Feels like cabin fever is setting in already.
Well done on diagnosing that!