eBay problems, resolutions, shenanigans, questions and info (not bike finds)

My first ignored message was asking to come and take a look at them :/

Huh OK. I guess your chances of getting hold of these look slim then. You could try contacting eBay and see what they say. In theory the seller should honour the sale but there's little repercussion if they don't.

Yeah. My current thinking is: if they’re as clueless as I suspect, paying now will lead them to the conclusion that they can’t go on with the other auction. Money on the table kind of thing.

I’m not bothered about cosmetic issues. The description says full working, so if I do go to collect and something is really wrong functionally I can get my money back through eBay.

Maybe, but then they can just ignore it. You can't really force them to go through with it, and if you cajole them in to selling reluctantly it will end in a saga.

😓 thought I’d gamed the system

Were your messages after you won or before?
If before, they may have responded but it would have been blocked. ebay won't allow any contact details to be shared unless you have completed a transaction with someone. Very annoying in these situations.
You can also contact ebay and request the sellers phone number on the basis that they haven't responded to messages.

One before, one after. I called eBay, they’re going to contact the seller and try and resolve it. Just have to see what happens I guess.

Am I right in thinking there is no PayPal buyer protection if you pickup and then take it home only to find an issue?...Picking it up may void your ability to get your money back. Guess there is no issue if you go to pickup and then not go ahead...

Think the distance selling act (14 days to cancel, return for no reason etc) only applies to commercial sales, not private.

Frame arrived damaged. Initiate return. Seller accepted return, sends label. I send back immediately.

Seller initiates refund... By eCheque which takes 7 days to clear? Is this PayPal being sly and holding onto the money for longer or seller being a dick and making sure I don't get the money for as long as possible?

Have never encountered refund by anything other than original form of payment.

That's Paypal rather than the seller. Seller had probably already taken the funds out of their Paypal account and so the default (only?) way to refund at that point is eCheque.

Thinking about it whenever I've refunded through PayPal for whatever reason it doesn't even give the option of eCheque so you must be correct. I'm sure PayPal could do it far quicker however!

Made a return (not as described). Seller was fine and agreed to the return, which I duly sent off. eBay then confirms delivery. Nothing from seller, despite messages. I opened a dispute on last day possible and was refunded no problem. Now seller says they didn’t receive the item back and I check the Royal Mail tracking. Turns out the item was returned to the depot and they didn’t collect it and it’s winging its way back to me as I type. What’s the protocol here? I can’t return it via eBay returns and it would cost me to return. But I don’t want it and can’t use it.

Take a video of you disposing of it and send that to the seller.

Or if they really want it back ask them to send you pre paid for postage

Or if they really want it back ask them to send you pre paid for postage

this. or just keep it-they should have responded to you or called the depot themselves.

Fair enough. Cheers both.

Anyone successfully claimed from Ebay/packlink when they've lost a parcel?

I claimed when they smashed something up. Was painless but annoying.

Buying from USA, they "quote" import fees/ charges/ etc.
Is this charged to you at point of sale, or is it an estimate for what you might get hit when it's shipped?

Looking at a $500 watch, they are estimating $145 importing fees.

Guessing with eBay GSP it's charged and they do the paperwork / payments to HMRC and I just get my purchase and no unexpected charges on delivery?

Just had an email saying "Your listing can now receive offers"

Erm. I removed that from the listing deliberately. Now they can just add it back on whenever?
I've got to go and revise it to remove it again.

Ebay is so shit these days

Yeah, they take the piss. You've put something up at the lowest price you're willing to take with no offers and all of a sudden, after a week or so, you receive an offer. You basically have to msg that person, apologising that eBay changed your preferences and take off the 'accept offers'! No offers means no offers, ever, unless/until I say otherwise!

You can ignore them

Good point. On the occasions that's happened to me I've always felt obliged (as eBay told buyers I was accepting offers, almost as if I'd had any say in the matter!) to drop the price (which I'd intended to be absolutely lowest) a little and accept a close offer :-(

In one sense it at least gives you some data on what people are willing to pay for the item

But then who is going to pay full price when ebay tells them you'll accept offers? And if the full price is the minimum you'd sell for, its not going to sell.