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Have they given you a basis for their claim for the charge?
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Call their bluff and say fine. If it goes to court then recover your costs for attending etc
Deal with the MA directly and ask for their proofs. You could always request a SAR to find out all details they hold on you and request the records of last 5/10years of payments you’ve made.
NotThamesWater
musa
@Dammit
If I don't pay them the £265 (plus VAT) then the next step is the county court, according to their letter.