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NotThamesWater
I spoke to the managing agent, he said he'd see what he could do but I'd probably have to pay something toward the legal costs. Legal costs for a debt that I didn't owe, and was ahead of the payments schedule for the service charge which is what the debt is theoretically for.
Did I mention that I called the managing director of our freehold association a cunt so loudly earlier today that another forum member, inside his flat, heard me?