You don´t understand my point of view.
I made a mistake and you ignore that our first agreement is adhered to. We try to solve your problem very customer friendly.
Next week I will get back to you with further information.
Sounds like the mincing passive-agressive whinging I got for calling them out when they decided that, unlike every other company in the known Universe, they couldn't deliver my order to Switzerland. Buch'a'cunts. Fuck 'em.
More lol.