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  • So I got this email from Option-O, who is the main distibutor for Helor.
    Should I be concerned or is this just a matter of having burrs that are not stainless?
    Thanks for your recent order! Please accept our apologies for the delay in processing your order, as our shipment service was also affected by the coronavirus situation.
    Before we dispatch your order, we would like to inform that our recent shipment of contemporary burrs mostly have some minor surface discoloration. It is purely cosmetic and does not affect the functionality, nor will it come off in use. An example is attached:
    Would that cosmetic condition be acceptable for you? Otherwise, we can also perform an order cancellation with a full refund.
    Please let us know.
    Best regards


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