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Try this:
Our block had a working intercom system. Just a metal panel on the ground floor with eight buttons, one for each flat. It was fine.
Get an S20, they want to replace it as they can't get parts for it any more. Parts? Right. £900 please, so £7,200 per block. Sure.
The new phone in the flat is smaller than the old one, so it means if the people who painted the wall recently didn't take the old one off to paint, the new phone reveals a strip of the old paint underneath, which inevitably will be some 70s shade of horrific.
Don't worry, we'll supply a plastic plate to fit underneath that will look shit, says the freeholder. No, we won't re-paint your hallway, you should be happy we are providing you with a polycarbonate plate.
New intercom system fitted, instead of one button per flat there's a keypad and you have to dial the fucking number then press a call button. The new phones are so loud I can hear phones going off three floors below.
Because of the extra effort involved in dialling three numbers the visitors to at least three of the eight flats don't bother, they just force the mag locked door open, gradually destroying it in the process, surely to trigger another S20 to get the door replaced.
Fucking cunts.
Paid it, they're total cunts.