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Get on the board of directors for the freehold company, then you'll get a better view of what is going on and how the decisions are made.
I think this stuff is an unfortunate consequence of Flatlyfe and you can't really win. See Spotter's saga in the bastard neighbours thread for how you can lose though.
I want a house.
Howard
Fox
Ok, lease says the company (managing agent, I presume) must do works in a timely fashion, that's it.
Other than that, we're definitely in arrears, and they can take my flat because of this.
I guess I just have to pay, under protest.