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I can't remember on the warranty. Not hugely lengthy but no-one offered anything that great from what I remember.
I have a feeling he wasn't FENSA registered. That wasn't an issue for me as the FENSA stuff only applies when totally replacing a window including new frames, sashes, etc. In my case I already had (very knackered) sashes so it wasn't a new installation.
aggi
Cheers dude. Are they fensa registered? What kinda warranty?