I can accept that snapping them off is ultimately my fault
I wouldn't. They know the types of conditions these things will be used in and should design accordingly. Doesn't look fit for purpose. If you've used your bike as intended and their component has failed in normal use, I'd ask them to do better than they have. Call them out.
I wouldn't. They know the types of conditions these things will be used in and should design accordingly. Doesn't look fit for purpose. If you've used your bike as intended and their component has failed in normal use, I'd ask them to do better than they have. Call them out.