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charnleys
You can 'officially' ask them to remove their feedback through the feedback forum - go to your profile page, hit the link to see feedback then scroll to the bottom and there's a bunch of suggested next steps.
If they don't revise their feedback, you can reply to it again through the feedback forum.
If you offer them the chance to return the item then they might remove their feedback.
I've read that if you really hammer eBay customer services they may step in in some circumstances.
After my experience selling some shoes I won't be selling clothing or shoes on eBay, ever, because of this 'it doesn't fit' problem.