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Nice to hear the dealer stepping up when Kona didn't!
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Most product specifications (not limited to bikes) will always say 'subject to change' or similar. In my experience, this helps in the case that a supplier has a delay on parts, but you still need to ship out your product. In the bike industry, this happens all the time with tires for example. Also there are well known cases from Shimano and SRAM having delays, so different specs get chucked on bikes. 90% of people either won't notice, or don't mind the swap but are happy that they get their bike on time.
MisterMikkel
chiroshi
@Pawlus
I've been on a lookout for steel framed XC bike that would be suitable for bike packing and Kona Unit X ticked a lot of boxed for me. I've ordered one from an authorized dealer and received the bike this week. Right out of the box I noticed that the bike came with different crankset/bb than advertised (power spline instead of DUB).
I've contacted the dealer and they've contacted Kona EU and apparently Kona told them to buzz off, as they can change bike spec however and whenever they want. Thankfully the dealer said they'll send me a new set of DUB crank arms and bb. Makes me wonder though if it's true that a manufacturer can change bike spec to a lesser one without any notice?
Has anyone faced a similar situation in the past? How was it solved?