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gbj_tester
Because their contract is with the sender not the recipient and for every recipient that has a bad experience and feeds that back to the sender there are probably a dozen that have a bad experience and dont and some that have a good experience.
I imagine that for the likes of Wiggle the savings from using them over a better company outweigh the cost or replacing things they lose.
Annoyingly my parcel is from an ebay seller who seems to think their responsibility ended when they handed the parcel off to Hermes...le sigh.