-
Yep - it was Wiggle who got in touch rather than Hermes.
I have the exact same 'major event' statement (same time and date too) as you on the Hermes tracking page even now for the parcel that is apparently now nothing but ash.
Absolutely mental how Hermes are still in business, do not understand. I emailled Wiggle back saying that I appreciated their customer service but would not be buying from them again as long as they continued using Hermes. This obviously won't change anything but jeeeeeesussssss.
sqwonk-
Absolutely mental how Hermes are still in business, do not understand.
Because their contract is with the sender not the recipient and for every recipient that has a bad experience and feeds that back to the sender there are probably a dozen that have a bad experience and dont and some that have a good experience.
I imagine that for the likes of Wiggle the savings from using them over a better company outweigh the cost or replacing things they lose.
Annoyingly my parcel is from an ebay seller who seems to think their responsibility ended when they handed the parcel off to Hermes...le sigh.
M_Vatwork
Take it it was Wiggle that said this to you rather than Hermes?
I've got,
"09:00 - Sat 25 Jan
We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can"
A trailer fire may count as a major event eh?