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"Unfortunately your order was damaged in a courier trailer fire. Due to this we have processed a refund to your original payment method, this may take 3-5 working days to appear in your account. Unfortunately we couldn’t send a replacement this time as we no longer have stock available."
Take it it was Wiggle that said this to you rather than Hermes?
I've got,
"09:00 - Sat 25 Jan
We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can"A trailer fire may count as a major event eh?
M_Vatwork-
Yep - it was Wiggle who got in touch rather than Hermes.
I have the exact same 'major event' statement (same time and date too) as you on the Hermes tracking page even now for the parcel that is apparently now nothing but ash.
Absolutely mental how Hermes are still in business, do not understand. I emailled Wiggle back saying that I appreciated their customer service but would not be buying from them again as long as they continued using Hermes. This obviously won't change anything but jeeeeeesussssss.
sqwonk
After Wiggle sending the wrong handlebars through H*rmes last month and it taking forever, they have trumped themselves today, again via H*rmes
"Unfortunately your order was damaged in a courier trailer fire. Due to this we have processed a refund to your original payment method, this may take 3-5 working days to appear in your account. Unfortunately we couldn’t send a replacement this time as we no longer have stock available."
This was via an email from Wiggle customer service - the Hermes tracking page is still showing it in transit but 'a major event is slowing us down' - absolute farce of a company. Had resolved never to use them again after the last delivery being a total joke, but couldn't resist the deal Wiggle had on a woven Flite saddle...don't suppose anyone has one they'd like rid of?