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"Unfortunately your order was damaged in a courier trailer fire. Due to this we have processed a refund to your original payment method, this may take 3-5 working days to appear in your account. Unfortunately we couldn’t send a replacement this time as we no longer have stock available."
Take it it was Wiggle that said this to you rather than Hermes?
I've got,
"09:00 - Sat 25 Jan
We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can"A trailer fire may count as a major event eh?
M_Vatwork
@sqwonk
After Wiggle sending the wrong handlebars through H*rmes last month and it taking forever, they have trumped themselves today, again via H*rmes
"Unfortunately your order was damaged in a courier trailer fire. Due to this we have processed a refund to your original payment method, this may take 3-5 working days to appear in your account. Unfortunately we couldn’t send a replacement this time as we no longer have stock available."
This was via an email from Wiggle customer service - the Hermes tracking page is still showing it in transit but 'a major event is slowing us down' - absolute farce of a company. Had resolved never to use them again after the last delivery being a total joke, but couldn't resist the deal Wiggle had on a woven Flite saddle...don't suppose anyone has one they'd like rid of?