Fox-
True, but they can arrange for work to be made good.
At the very least they should talk to the client / pm before proceeding and making mess like that. If I did that without authorization I'd expect the client to be pissed off.
@rj from those drawings (I still don't have the whole picture, there could be valid reasons why this has happened) you should be able to access from above. I have no experience patching lath and plaster so can't be much help there I'm afraid.
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There was no plastering included in the quote. Spoke to the boss, who explained that there is a deafening layer of hardwood+ rubble/ash/dirt between lath and plaster ceiling and upstairs floorboards. His explanation was that it would be a much longer, dirtier job if they came from above, having to lift a lot of floorboards to clear it all out and repeatedly cut through to fish the cabling though.
I think that replastering sections of a ceiling is probably preferential to having to replace a load of broken floor boards, which we would quite like to have exposed.
I'm putting a lot of this down to lack of experience in what to expect with having works done. But on the other hand trying to not allow it be taken advantage of.
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Bobbo
rj
Without knowing the layout of your house it might be something that is unavoidable. Its relatively simple to make good the plaster, assuming it's a plasterboard ceiling, re-papering less so. I would expect any tradesman to make good as part of their price if they have to carry out invasive work like that.