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I am sure they do very similar tests to Scan, I have a report here and it says "Front panel connected and functioning normally including USBs and Audio". I mean if they plug in 2 keyboards or whatnot then these USBs indeed do function normally...
I don't know how easy it is for someone to spot a missing pin or 2 if they are not looking for it specifically?
As for the bluetooth issues, it is intermittent so I guess it would have been hard for anyone to catch it...
I am not making excuses for them by the way, I am just wishing thinking hoping nothing else will go wrong as I can reasonably live with both these issues...
ExTra
Quality control is everything when it comes to custom PCs.
I'm sure you'll sort it out in the end.
EDIT: If OC do a 24 hour burn in test as part of their QC like Scan does, memory and CPU problems are unlikely.